About Jen Schrader

Hello to the Virtual World from Jennifer Schrader.  Thank you for taking the time to read up and learn more about me.

As many of you know me from being heavily involved in the Automotive Industry, Customer Service, Car Sales, websites, SEO & Automotive Dealer Banner Designs.  I am largely involved also with taken care of my clients regardless if they purchased from me or not.  I am here to help and provide innovating ideas on how to capture that online consumer.

Growing up in the Automotive Industry has helped structure myself into creating a large vast of creative ideas for the online shopper & dealership online presence. It is the love of my life and my true passion for success.

As we have all seen the new twist of the online consumer and how they shop, Social Media has taken its turn on to the dealership and community efforts.  Why hold back now?  You may be the one behind the 8 ball before you know it.  It is no fun trying to bust rear on getting up above the other guy, that is why you should jump on it fast and quickly!

I am a freelancer for social media, automotive website graphics & banners, avid blogger & most of all one fun loving auto chick!

Being artsy upon taking my turn flipping cars on the lot to pulling people out of the ditch, I have completed my education at the Art Institute of Pittsburgh in Graphic & Digital Design. This has opened a new door of marketing on my end for creating custom banners for dealers nationwide.

It again is a true passion to help the virtual dealer take it to the next level.

Consulting & Training is a skill I have acquired during my days as a Dealer Advocate for dealers nationwide.  Providing them with the utmost attention and creating a blanket for their success, my training offered has helped many dealerships nationwide.  Educating the dealerships on best & bad practices help them learn how to create an innovating and cutting edge of marketing to their online consumer.

Motivated, organized & mutli-tasking with 16 years of proven customer service satisfaction. Talent for quickly mastering technology – recently completed an Associate’s Degree in Graphic Design at Art Institute of Pittsburgh & currently in the process of receiving a Bachelor in Graphic Design. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive & confidential records for all profile customers. Demonstrated history of producing accurate, timely reports, quick turnaround for answering questions & assisting clients with needs or submitting request to technical department.

Flexible and versatile – able to maintain a sense of humor while under pressure. Poised and competent with demonstrated ability to take on new challenges. Thrive in deadline-driven environments. Excellent team-building skills & team motivator.

Skills Summary _________________________________________________________________

*  Project Management

*  Report Preparation

*  Written Correspondence

*  General Office Skills

*  Computer Savvy

*  CustomerService

*  Scheduling

*  Marketing & Sales

*  Online Marketing Concepts

*  Social Media Marketing

*  Front-Office Operations

*  Professional Presentations

 

Professional Experience __________________________________________________________

Communication: Reports/Presentations/TECHNOLOGY

*  Prepare complex reports for large organizations and marketing companies, automotive groups ensuring full compliance with requirements and tight deadlines.

*  Provided professional correspondence to customers and vendors while maintaining a healthy relationship between vendor & client.

*  Design and deliver training materials for national automotive clients& providing professional direction to ensure clients receive the best of product when put into full use.

*  Conducted team meetings & conference calls with clients to handle any and all issues or requested help.

*  Communicate emotional selling skills provided by Emotional Intelligence Selling Sales Leadership by Colleen Stanley.

*  Rapidly learn and master varied computer programs; ability to dive in programs for back end management and learn quickly to understand the tools. Well versed within Microsoft office products to Adobe CS4 & CS5.5 Design Software.

Customer Service/Marketing/Problem Solving

*  Oversee front-office operations and provide impeccable customer service:

  • Built a large & satisfied clientele supported by 70% referral business.

*  Develop and implement strategic marketing plan for business:

  • Launched the Customer Service / Dealer Advocate department with TK Carsites, Inc which had became a very successful department to ensure top quality service was provided to all new & existing clientele.
  • Create special training guides, client reviews, proposals & hosted webinar meetings that covered US Nation for all automotive industries.

*  Received many certificate of completions:

  • Franklin Covey – 7 Habits of Highly Effective People
  • Colleen Stanley, Sales Leadership Inc – Emotional Intelligence Selling
  • Dealer Synergy, Sean V Bradley – Internet Director Immersion Program
  • AIT Technologies – Automotive Internet Technologies – Certified Internet Sales Professional

DETAIL MASTERY & Organization

*  Manage all aspects of day-to-day operations to ensure top quality service.

  • Scheduled demonstrations of the latest & greatest products available.
  • Self motivated to ensure project deadlines are met per client’s request.
  • Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
  • Supervision of a total of 6 team members within a Business Development Center.
  • Up to date with all compliance centers of OEM dealerships nationwide.

Employment History ____________________________________________________________

TK CARSITES, INC. – Orange County, CA;  10-07 to 5-11

Customer Service Representative / Trainer/ Dealer Advocate / Account Executive

DEALERISM –  Kingsley, MI; 6-09 to Current

Owner/ Operator

WILLIAMS AUTOMOTIVE GROUP. – Traverse City, MI;  2-05 to 10-07

Internet Sales Director / BDC Manager/ E-Commerce

NORTHPOINT MOTORS AKA INSTANT CAR CREDIT – Traverse City, MI; 1-03 to 2-05

Internet Sales Manager / Office Manager / BDC Manager

UNIVERSAL AGENCY, INC. – Traverse City, MI; 4-96 to 2-03

Private Investigator / Repossession Agent / Skip Tracer

 

Education _____________________________________________________________________

ART INSTITUTE OF PITTSBURGH – Pittsburgh PA (Online)

Bachelors in Graphic Design    9-11 to Current

ART INSTITUTE OF PITTSBURGH – Pittsburgh PA (Online)

Associate’s Degree in Graphic Design 9-09 to 3-11

NORTHWESTERN MICHIGAN UNIVERSITY – Maritime Building – Traverse City MI

Extended Educational Credits   7-01

MESICK HIGH SCHOOL – Mesick MI

High School Diploma

 

Thank you again for taking the time to read up about me!

Jennifer Schrader

jennifergene@hotmail.com

(231) 360-0730

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